Execs describe how disruptions hit hotels unevenly throughout 2025

Execs describe how disruptions hit hotels unevenly throughout 2025
Federal cuts, US government shutdown among main obstacles


The U.S. Capitol Building, the Washington Monument and the Lincoln Memorial are visible before dawn on Sept. 26, 2025, from Arlington, Virginia. (Getty Images)
https://www.costar.com/article/263194719/execs-describe-how-disruptions-hit-hotels-unevenly-throughout-2025?


After a seemingly bright start to the year, U.S.-based hotel companies ran into a number of unexpected challenges through 2025.

Natural disasters, economic uncertainty, new government policies and geopolitical strife were among the many disruptions to travel demand and business processes during the year.

Read below to see what executives at publicly traded hotel brand companies and real estate investment trusts had to say about the obstacles and how they affected hotel performance.


“In the U.S. and Canada, fourth quarter [revenue per available room] was around flat. Luxury again saw solid growth, which was offset by declines in the select-service tier. Leisure transient RevPAR rose 2% in the quarter, while group RevPAR increased 1%. These gains were offset by a 3% decline in business transient RevPAR largely due to a meaningful decline in government RevPAR in the quarter. Government RevPAR was down over 30% during the 43-day U.S. government shutdown, though it has since moderated to down around 15%.”

Christopher Nassetta, President and CEO, Hilton

"Turning to results for the fourth quarter. System-wide RevPAR increased 50 basis points year-over-year as strong international performance and solid group demand were offset by softer U.S. government demand and weaker international inbound into the U.S.

"In the quarter, leisure transient RevPAR was up 2.3%, driven by international strength, especially in [Europe, the Middle East and Africa]. Business transient RevPAR was down 2.1%, driven primarily by headwinds from the U.S. government shutdown. Group RevPAR was up 2.6%, driven by strong international group growth and company meeting demand. System-wide RevPAR for the quarter was strongest in December, up 1.7%, with strength in leisure and group and a meaningful pickup in business transient. Positive trends continued into early 2026 with group leading, including strong in-month group bookings, solid leisure demand and continued business-transient improvement."

Scott Oaksmith, Chief Financial Officer, Choice Hotels International

“Our global RevPAR declined 4.6% year over year in the fourth quarter on a currency neutral basis, as discussed on the prior call. This was driven by the tougher hurricane comparison in the U.S. Southeast from the prior year.

“Our fourth-quarter results were also affected by the government shutdown and continued softness in international inbound travel. Despite these pressures, we achieved occupancy share index gains versus our competitors on a full-year basis, excluding hurricane-related distortions.”

Geoff Ballotti, President and CEO, Wyndham Hotels & Resorts

"We still view that $1.2 trillion infrastructure spend as a real multiyear tailwind for us. And additionally, it will get back to driving that 150 basis points of additional RevPAR growth that it did for us in the [fourth quarter] of '24 pre-DOGE and pre-government shutdown, which slowed us down this year. And we're also very encouraged about hotels, and there are so many private investment projects, infrastructure projects, especially data centers and semiconductor fabs, which, as we talked about, continue to outperform from a RevPAR and our [retail price index] standpoint. Excluding the government and the Fed rooms, which were obviously down, as I mentioned, infrastructure demand, it kept pace. It helped drive, we believe, our weekday economy occupancy improvement that we saw each month of [the fourth quarter]."

Jon Bortz, Chairman and CEO, Pebblebrook Hotel Trust

“Government policies that created economic uncertainty or downright negative impacts like the freeze on government travel got in the way, along with the government shutdown later in the year. This is very evident in the STR industry numbers. Industry demand started out the year well but began to weaken in February following a deterioration in our relations with Canada. Then it turned negative in April, coinciding with Liberation Day and heightened policy uncertainty then worsened in October and November with the government shutdown, cutback on airlift and fears about flight safety.

“Fortunately, once the shutdown ended, travel began to recover with strong leisure trends arriving with Thanksgiving and continuing all the way through the Christmas and New Year's holidays.

“The industry also faced a worsening international trade imbalance all year with international outbound travel from the U.S. continuing to grow in 2025, while international inbound travel to the U.S. declined. International outbound travel now sits well above 2019 levels and inbound sits well below 2019 levels. Government travel was also lower than 2024 throughout the year as was government-related travel and government-impacted travel, such as travel associated with healthcare, universities, research and defense.

“The so-called K-shaped economy developed during the year with the upper half of the socioeconomic spectrum seeing their financials improve and therefore, spend more and the bottom half pulled back and focused more on necessities instead of discretionary purchases like travel. This created a clear bifurcation of performance in the hotel industry, with the upper half performing significantly better than the bottom half. Our portfolio, which almost entirely consists of upper-upscale and luxury properties, performed better as a result.

“But the true underlying performance of our portfolio was obscured by the nine-month impact of the L.A. fires and our then-nine properties in that market and by the negative government-related impact on travel to D.C. and San Diego.”

Thomas Baltimore, Jr., President and CEO, Park Hotels & Resorts

"You've got geopolitical and, obviously, we look at what's happening in the Middle East and Iran in the U.S. right now. Inflationary pressures are still there. International travel really hasn't rebounded yet. We're seeing some green shoots, but we're certainly still down pre-pandemic. And the consumer is cautious. And we've got a K-shaped economy right now.

"So look, we think it was prudent to be conservative and cautious for all the reasons that [Executive Vice President, Chief Operating Officer and Chief Financial Officer] Sean [Dell'Orto] outlined, particularly as you went quarter-by-quarter, and obviously, as I give you sort of macro, we should think about the tailwinds, but there are some headwinds out there.

"And if you think about what's happened in the last few years in the sector, first quarter came out to be pretty good. And then for many of us, if not all of us, we saw somewhat of a downward trend. So, we think right now makes sense to just be a little more measured, a little more cautious coming out of the box."

Leslie Hale, President and CEO, RLJ Lodging Trust

“We were pleased with our solid fourth-quarter results, which came in ahead of our expectations despite a choppy operating environment that was further constrained by the protracted government shutdown.

“Government business demand was further impacted during the quarter by the shutdown, primarily affecting our D.C. and Southern California markets. Relative to group, our revenues were down 3% as in the quarter. For the quarter, demand was artificially impacted by the shutdown in October and November. However, group dynamics remain strong, as evidenced by the growth in our group ADR of 4%.”

Jeffrey Donnelly, President and CEO, DiamondRock Hospitality Co.

"Early last year, we were engaged in active discussions around the potential disposition of several DiamondRock properties, largely driven by inbound interest. The uncertainty introduced by Liberation Day understandably paused many of those conversations.

"Over the past six months, however, most of those discussions have resumed. To be clear, we do not expect every asset under review will be sold nor do we feel any pressure to sell. The breadth of interest has been wide, spanning both smaller and larger assets across urban and resort markets."

Justin Knight, President and CEO, Apple Hospitality REIT

“During the year, leisure travel remained strong across our hotel portfolio, while policy uncertainty and a pullback in government travel impacted midweek demand, temporarily disrupting the steady improvement in midweek occupancy that characterized much of 2024.

“Our asset management and hotel teams adjusted strategy to optimize the mix of business at our hotels as demand trends shifted in many cases, layering on additional group business, to bolster market share and strengthen overall portfolio performance. Through the successful navigation of changes in government-dependent demand, combined with continued strength in leisure travel, we achieved comparable hotel RevPAR of $118 for the full-year 2025, down 1.6% to the prior year.”

Liz Perkins, Senior Vice President and Chief Financial Officer, Apple Hospitality REIT

“I think as we've progressed through the year, and reported on government being pulled back and related business, whether it be government-adjacent that we can identify or general BT-related to some uncertainty, we've been clear, it's hard to quantify completely.

"If you look at room nights for government on a same-store basis for the full year, they were down about 12% and negotiated was down 5% to 6% which really that trend did not start until [Department of Government Efficiency] and certainly ebbed and flowed throughout the year, ending the year down a little bit more with the government shutdown.

"So I'd say if you think about it from that perspective, and you assume a good portion of that could come back. The total of those could be about 1 point in occupancy. But some of that from a DOGE perspective may not return.

"And so that's why the team worked really, really hard to optimize the mix of business and replace some of that with group business throughout the year."

Jonathan Stanner, President and CEO, Summit Hotel Properties

"We expect full-year 2026 RevPAR to range from flat to up 3%, driven predominantly by gains in average daily rates. While our outlook for the full year is constructive, we expect the first quarter to be the most difficult of the year with RevPAR trending in line with our fourth-quarter 2025 results. January RevPAR declined approximately 3% despite a strong start to the month as Winter Storm Fern created significant disruption across our portfolio.

"We also faced difficult comparisons in the quarter as our first quarter last year benefited from incremental demand created by natural disasters in Florida and California; and Super Bowl 59 being hosted in New Orleans, where we have six hotels. February represents our most difficult comparison of the quarter as portfolio RevPAR increased over 7% last year."

...

"The pressure we saw on RevPAR, particularly in the second and third quarter of the year was so much driven by the pullback in government and international inbound demand. And part of the knock-on effects of that was it forced us to remix our business. And part of that remixing was into lower-rated channels, particularly lower-rated leisure travels, more [online travel agency] exposure, more advanced-purchase exposure. We definitely tried to create a layer of group and advanced-purchase demand. I think we are successful doing that.

"I think what's given us some encouragement is while we were still down in the fourth quarter — and we expect the first quarter to still have these government-driven headwinds — we've been forced to do less remixing. And we are seeing a little bit more stability and growth in some of these other segments. And obviously, we're going to get to a point where we lap the very difficult government comparisons.

"So again, what we've tried to emphasize is that outside of those demand segments, the performance of other segments of our business has held up reasonably well. I wouldn't say we've seen any significant widening of the booking window at this point. I will say that, again, we feel like there is more and more incremental demand that's helping offset some of the falloff from the government segment in particular."

Bryan Giglia, CEO, Sunstone Hotel Investors

"As we shared with you on prior calls, performance last year in Washington, D.C., was less robust than initially anticipated and was impacted by government spending cuts, changes in policies and the government shutdown. Similarly, our results in San Diego were hampered by softer transient demand and a less constructive backdrop for international travel."

...

"At the same time, our focused portfolio will experience headwinds from softer transient demand in San Diego and continued uncertainty in D.C., two of our larger markets, which will offset some growth. That said, both hotels had better-than-anticipated transient demand in January and February, which, if current trends continue, could result in a better-than-anticipated year."


Nikki Beach CEO grows brand with feminine touch

Lucia Penrod said the brand is not even half-way complete and hints at a brand extension to come.


https://www.hotelinvestmenttoday.com/Development/Brands/Nikki-Beach-CEO-grows-brand-with-feminine-touch?
By Dennis Nessler



MIAMI – With a hospitality brand defined as ‘barefoot luxury’ by Co-founder and CEO Lucia Penrod, Nikki Beach Hospitality Group continues to gain traction globally with an established presence in some 10 countries and new concepts on the drawing board.

Established in 1998 by Penrod and her late husband Jack as a tribute to his daughter Nicole, who tragically passed away at 18, the Nikki Beach brand got its start in Miami with a beachside café. The Miami-based, family-owned company has now grown into a multi-faceted entity which includes several subsidiaries including a Beach Club Division; a Hotels & Resorts Division; a Lifestyle Division; a Special Events Division; and Nikki Cares, a non-profit charity division.

In addition, Penrod—who took over the reins of the company in 2018—told Hotel Investment Today that the company is planning to launch a new boutique hotel brand that will “really stamp our DNA in the hotel industry.”

Eschewing the franchise model for hotels, all of the resorts operate under management agreements. Nikki Beach owns its standalone beach clubs in Saint-Tropez and Saint Barth, along with Lucia Cannes by Nikki Beach.

Penrod elaborated on how they go about choosing partners and investors.

“What we look for is a partner that has the same vision for serving in the hospitality industry,” she said. “We look for partners that understand who we are. We have to connect honestly. We are very friendly to the partners, we are very transparent when we sit down and discuss how we’re going to do things.”

The company has a host of global properties in development, including in Antigua, which Penrod called “one of the most exciting projects we have right now.” Other global properties in the pipeline include Oman, Ras Al Khaimah and Baku, the latter of which will add a resort and residences to an already open Beach Club.

Penrod also noted the company is hoping to announce a project in northern Africa this year as well. Within the U.S., she asserted the company has been focused on expansion in south Florida, which has the “that vibe of celebrating life.”

Decidedly positive

Originally from Nicaragua, Penrod arrived in Miami in 1979 and spent five years serving the Diplomatic Corps, representing the interests of South Korea and Venezuela. In 1984, she joined Jack Penrod’s organization to oversee the Jockey Club of Miami. A year later, she assumed the role of project manager for Penrod’s Beach Club, which would become the first Café Nikki.

Penrod—who pointed out she “loves talking about her brand”—described her experience as a female CEO as decidedly positive.

“I have never experienced anything that I haven’t felt comfortable with as a female CEO, even though the conversation has always been ‘you’re a woman and this is a man’s world,’” she noted.

As an example, Penrod talked about visiting Oman—where the company is gearing up for the soft opening of Nikki Beach Resort & Spa Muscat later this year—to discuss the possibility of expansion. Unsure what kind of response to expect from local businessmen, Penrod was pleasantly surprised.

“My brand is so optimistic and so full of life. So, I think that’s what I received and that’s why I felt so welcome. I never felt any obstacles, any rejection or any challenges because if you want to do business with me you know I’m a female. As a female, I’m having fun in this field, I don’t feel any challenges,” she emphasized.

The feminine touch

Penrod did acknowledge female executives are a key demographic for the company’s hotel brand and will very much be a focal point of the new boutique concept being developed.

“The hotels have always been dedicated to everybody, but we make sure that we keep that feminine touch in everything we do,” she continued. “I believe that is one of the most exciting things we’re bringing into the hotel industry because while many hotels are beautiful they’re mostly designed for men by men. You have all these beautiful hotels, they are gorgeous, but all those [female] details are missing.”

The Nikki Beach hotels feature signature white decor, exclusive beach clubs with DJs, curated entertainment and high-end amenities like Nikki Spa, Tone Gym and upscale dining options. The company’s current Nikki Beach Resort & Spa portfolio includes Dubai in UAE; Koh Samui in Thailand; Santorini and Porto Heli, both in Greece.

Penrod noted that the company opted to branch off into hotels after associating with properties and their respective F&B operations as part of its Nikki Beach Club. She described 2025 as an “incredible year” throughout the company’s hotel portfolio noting that F&B represents roughly 50% of gross operating revenue for the company’s hotels.

“We quickly found out that our food and beverage is so strong that it became an added asset for the hotels,” Penrod said. “When we saw how the hotels [we worked with] were all of a sudden becoming busier and more successful, then we said ‘maybe it’s time that we start doing our own.’ That’s how we moved from the beach clubs and food and beverage to the hotels because we knew that we built something very, very strong, and it’s our food and beverage component.”

In terms of what’s ahead for Nikki Beach, Penrod flatly states “we’re not even halfway there.” Describing herself as “very hands on,” she indicated there’s still lots of runway for her as CEO.

“I’m still having fun,” she said. “The reward that you get from adding simple things to your business that make people fall in love with you is a feeling that is very hard to replace. On top of that it comes with a very good financial reward, but what comes first is serving my customers either in the food the beverage outlets or the hotels and restaurants. It’s very rewarding.”




Investors focus on well-located, high-quality assets, particularly those benefiting from brand affiliation, recent capex, or repositioning opportunities.
https://www.hotelinvestmenttoday.com/Regions/North-America/Canada-investment-strategy-outlook-Colliers?


CANADA – Demand for quality assets in Canada remains deep, capital both from equity and debt is available, and investors are increasingly strategic in where—and how—they deploy it, according to a new report from Colliers Hotels.

In its 2026 Canadian Hotel Investment Report, Colliers said that while geopolitical uncertainty persists globally, Canada remains an attractive destination for foreign capital, and hotels continue to demonstrate their ability to outperform through revenue flexibility, inflation-hedging characteristics, and diversified demand drivers.

Liquidity across hotel equity markets remains ample entering 2026, according to Colliers, though capital is increasingly patient and selective. It said investors are prioritizing assets with clear operating upside, durable cash flow, and realistic paths to value creation. Bid ask spreads are narrowing, but disciplined pricing remains a hallmark of the current cycle.

With limited new supply in many Canadian markets, investor focus continues to skew toward well-located, high-quality assets, particularly those benefiting from brand affiliation, recent capital investment, or repositioning opportunities. Secondary and tertiary markets with proven demand drivers are gaining further traction as core markets remain tightly held.

As cap rate compression moderates, Colliers said asset-level operating fundamentals are once again front and center. Revenue growth—particularly through rate optimization—alongside cost containment and margin management will be key differentiators in asset performance. Investors are underwriting operational efficiencies as much as location.

Liquidity continues to improve, with increased competition among lenders and greater creativity in deal structures, according to the report. While leverage remains prudent, flexible financing— including structured debt and seller financing—will play a growing role in facilitating transactions, particularly for repositioning and portfolio strategies.

Interprovincial capital is expected to remain active, with Alberta, Atlantic Canada, and select resort markets attracting incremental attention due to favorable entry points, diversified economic drivers, and strong leisure and transient demand. Major urban centers remain highly sought after, though opportunities are often limited by tightly held ownership.

Domestic capital continues to anchor Canadian hotel investment activity, driving the large majority of transaction volume. Global capital remains highly selective, engaging primarily in large-scale portfolios, marquee single-asset transactions, or situations with strategic or platform-building rationale. While favorable currency dynamics and Canada’s relative stability remain supportive, international participation is targeted rather than widespread, Colliers stated.

Colliers said the next phase of the cycle will reward expertise, scale, and strategy. While historically considered high-risk given the operating nature of the business, the lodging sector is now increasingly being viewed as part of alternative real estate investments capable of generating durable, long-term returns.

2025 takeaways

National hotel investment activity built further momentum in 2025, extending a multi-year growth trend with transaction volume exceeding $2.3 billion.

  • Substantial transactions in Canada’s major markets (+1 million population) were a primary driver of overall activity, increasing 37% year-over-year to $1.4 billion (62% of dollar volume) and lifting price per room metrics to historic highs.
  • Strong operating cash flows and favorable sell-side conditions enticed owners to selectively bring assets to market, while portfolio offerings remained limited (6% of volume).
  • Nearly 80% of the year’s 132 deals took place in secondary, tertiary, and resort-oriented markets, reflecting investor confidence beyond gateway cities as capital increasingly traversed provincial boundaries in pursuit of yield and relative value.
  • Concentrated trading in city centers drove full-service transaction volume above $1.4 billion, the highest level in nearly a decade, alongside record price-per-key metrics.
  • Investment activity across other service segments was more balanced, with focused-service pricing averaging above $200,000 per key (up 4% year-over-year), and limited-service assets recording a notable 17% increase to $116,000 per key.
  • Quebec transaction volume rose 29% year-over-year, driven by multiple sales in Montreal’s downtown and airport submarkets. Ontario registered its highest average price per key on record, driven by elevated trading in Toronto and Ottawa. Notably, provincial volume surpassed $1 billion without any major portfolio transactions.
  • Alberta and British Columbia remain highly competitive when assets come to market, though Western Canada transaction volume declined 7% year-over-year as slower activity in Alberta was partially offset by an increase in British Columbia.
  • Atlantic Canada investment volume increased nearly 30% year-over-year, led largely by Ontario-based buyers across both portfolio and single-asset sales.

While several institutional-grade assets came to market, acquisition activity was dominated by private capital sources with limited participation from traditional institutional capital.

  • Hotel investment companies (HIC) remain the most active buyers, driven by continued portfolio expansion among Canada’s largest owners and smaller ownership groups scaling into the HIC category.
  • Real estate company capital primarily targeted major metro markets, positioning hotels as a diversification strategy within broader real estate portfolios.
  • Select trophy assets attracted foreign interest; however, transactions ultimately closed with Canadian buyers, reflecting the strength of the domestic market and foreign capital’s historic preference for large portfolio acquisitions.
  • Increased participation from a broad variety of institutions including Schedule I banks, cooperatives, and credit unions has resulted in increased liquidity to the lodging sector.

Cap rates

Lodging investors continue to benchmark value using a combination of going-in and stabilized yields, gross room revenue multipliers, and price-per-key metrics, calibrated to asset location and business composition between rooms and other departments.

Hotels continue to offer an attractive yield premium relative to other real estate asset classes, with competition for high-quality assets maintaining pressure on cap rate expectations.


Southwest’s New Seating Policy Is Backfiring

Hairem/Shutterstock
https://www.fodors.com/news/news/southwests-new-seating-policy-is-backfiring


The airline got rid of its open seating policy this year.




After five decades of open seating, Dallas-based Southwest Airlines switched to assigned seating in January. The recent shift has not endeared the brand to passengers; instead, it has had the opposite effect. Customers are complaining about the lack of overhead bin space, families being separated, and non-priority passengers cutting in line.


Until this year, Southwest was the only U.S. airline to allow people to choose their seats on a first-come, first-served basis. On top of that, it checked two pieces of luggage for free. Those perks are now gone with the brand overhaul. Travelers must pay a fee for priority boarding and to check their bags—just like other airlines. Since announcing these changes, customers have split into two groups: those celebrating what they expect to be a less chaotic boarding process, and those lamenting the loss of a key airline differentiator.

Even as some passengers are willing to pay more to select seats, the end of open seating is a loss keenly felt. On social media, frustrated customers say they can’t find overhead bin space at their assigned seats, and families can’t sit together without paying extra.

These are self-inflicted wounds. In 2024, checked bags brought U.S. airlines $7 billion in revenue, and Southwest wants a share. In the past, the airline generously offered two free checked bags. Without this advantage, passengers are more likely to carry all their luggage on board, as seen in recent photos. This shift risks making boarding less efficient.

Yet Southwest maintains the changes are for customers’ benefit, saying bundles provide more options. It now offers eight boarding groups depending on tier status, fare type, and seat location. Those paying extra for legroom or preferred seating board first, and the top tier still gets free checked luggage.

While customers may need time to adapt to the new policies, the airline has noticed mounting complaints. In an email to customers, Tony Roach, chief customer and brand officer, said Southwest is working to make boarding smoother. The airline is also increasing overhead bin capacity by 50% on 70% of its planes by year-end, and adding signage to reserve space for extra legroom passengers.

New Horizons

Southwest has made several policy changes in the past year. In addition to ending open seating and charging for checked bags, the airline restricted lithium batteries in mobility devices and tightened refunds for extra seats that had benefited plus-size travelers. The new boarding process also now requires wheelchair users or those needing assistance to self-identify at the gate; they previously received automatic pre-board passes.

The skies have been turbulent for the airline in recent years. Southwest suffered a meltdown over Christmas 2022 due to outdated technology, drawing criticism from customers and a fine from the Department of Transportation. In 2024, Elliott Investment bought a significant stake in the airline and started pushing for changes. Southwest complied, losing its competitive edge. Without free bags and open seating, the airline now resembles other carriers, but without the premium benefits of lounges or services that legacy airlines offer.

As a result, Southwest has lost favor with many loyal customers for altering its course in pursuit of profits.






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