How Marriott is ‘attacking’ the franchise model

How Marriott is ‘attacking’ the franchise model

During Marriott’s 4Q25 call, CEO Anthony Capuano discusses driving franchisee returns, RevPAR bright spots and using key money.


https://www.hotelinvestmenttoday.com/Financials/C-Corps/How-Marriott-is-attacking-the-franchise-model?


BETHESDA, Maryland — When asked during Marriott International’s Q4 2025 earnings call about the current economic model for owners and how the company is making the math pencil for both existing and potential franchisees, Anthony Capuano had to admit that the brand companies and hotel owners are still at dramatically different stages of post-COVID recovery.

“The reality is, while you've seen tremendous performance from the big global brand companies, we recognize and focus every day on the fact that the owner and franchise community is at a different stage in their recovery from the damage done by the pandemic,” he said.

That means Marriott is constantly thinking about examining and “attacking” every variable in the equation that drives owner returns, Capuano said.

“We have got to do everything in our power to ensure that those returns recover and recover quickly,” he said. “We'll continue to look at every aspect of the affiliation costs and see what we can do to try and drive margins.”

Capuano said that also means that Marriott is, in some ways, open to “looking with a blank sheet of paper” at the entire hotel operating model.

“[That includes] the services we provide, the staffing models that we use, how we schedule, how we purchase,” he said. “All of the things that influence the profitability at the property level are being evaluated.”

Marriott saw overall RevPAR grow 1.9% in Q4, powered by international growth despite stagnant growth in the U.S. and Canada (RevPAR in Q4 grew 6% internationally and dropped 0.1% in the U.S. and Canada). For full-year 2025, Marriott saw 2% RevPAR growth, with 5.1% growth internationally and a 0.7% increase in the U.S. and Canada.

Capuano said global RevPAR in December was 2.8%, the strongest year-over-year monthly growth since last February. Not surprisingly, that growth was led by strong leisure demand, particularly for Marriott’s luxury and resort hotels. He said Q4 RevPAR was strongest in APEC (up nearly 9%) and EMEA (up 7%, including 17% growth in the UAE).

Capuano said growth in the U.S. and Canada was flat with luxury driving gains, offset by declines in the select-service tier leisure transient, largely due to a meaningful decline in government RevPAR in the quarter (down over 30% during the 43-day US government shutdown).

NUG driven by conversions

Net unit growth was 4.3% year-over-year for the full year 2025, with approximately 1,200 development deals and about 163,000 rooms signed globally, of which over 30% were conversions.

Capuano said it’s a combination of factors that gives him confidence about continued momentum going forward in conversions. He said part of it is the selection of conversion brands Marriott has right now, but another is the speed the company can get conversions through its system, noting that 75% of Marriott’s conversions open within 12 months of signing.

“The organization has rallied around a level of creativity in terms of how we both identify and close transactions for conversions and how we get them open,” he said.

Marriott CFO Leeny Oberg, serving in her final earnings call before retiring in March, said the company has seen “a bit” more key money required across all tiers to help get some deals done, especially at the higher end of the chain.

“We also have a distinctly strong pipeline in luxury and full service, which at the margin tends to have a bit more key money, but generates meaningfully higher fees and NPV from that perspective,” she said. “When I look at the overall new development, the [key money] numbers relative to last year for new development are not meaningfully different.

“We don't have an issue with having to constrain key money when we have great deals come to us. We have, as you know, the free cash flow to absolutely go and spend it however,” she said, noting that deals where Marriott uses key money historically have yielded more value than deals without key money. “So, that financial discipline to make sure that we're getting great ROI is very important overall.”

Capuano said that while the aggregate amount of key money Marriott used may have increased, the amount per deal signed last year was lower than in 2019 and about flat with 2024.

“That's a good illustration of the continued discipline we apply to the deployment of capital,” he said.

Other results

Marriott also issued full-year 2026 guidance, including worldwide RevPAR growth of 1.5-2.5% and net unit growth of 4.5-5%. The guidance also included 2026 gross fee revenue growth of $5.895-5.955 billion and adjusted EBITDA growth of 8-10%.

R.W. Baird analyst Michael Bellisario said Marriott’s earnings were incrementally positive on the better-than-expected international performance.

“All the focus will be on Marriott's 2026 guidance, in our view, which is well above Baird/Street expectations, particularly gross fee revenues and adjusted EBITDA (both +3% versus estimates). The upside variance is due to better co-branded credit card fees from higher assumed spending and a higher royalty rate earned (not from incremental economics due to a renewal, negotiations for which remain ongoing, according to Marriott).”

Analyst Patrick Scholes of Truist Securities said his company sees upside in Marriott’s earnings primarily from the announcement of its 35% YOY growth in co-branded credit card fees.

“[This is] a material acceleration from what we believe was a high single-digit growth rate of the past two years and this without an announced new credit card deal,” he said.

International drives Hilton 4Q25 results


Not unlike its biggest competitor Marriott, strength outside the U.S. gives Hilton a slight beat with strong unit growth predicted for 2026.


The Waldorf Astoria Helsinki opened late last year in Finland.
https://www.hotelinvestmenttoday.com/Financials/C-Corps/International-drives-Hilton-4Q25-results?


McLEAN, Virginia – Hilton reported a slight beat of Street estimates for 4Q25 with better-than-expected 7% RevPAR growth in international markets driving performance. In The U.S. RevPAR was -1.6%, which is actually better than some analysts’ expectations. For the three months ended December 31, 2025, system-wide comparable RevPAR increased 0.5% compared to the same period in 2024 due to an increase in ADR, partially offset by modest occupancy declines.

For 4Q25, adjusted EBITDA was $946 million versus Street expectations of $925 million.

For 2026, Hilton published guidance that includes 1% t0 2% global RevPAR growth, 6% to 7% unit growth and 7.5% to 8.5% adjusted EBITDA growth, which R.W. Baird analyst Michael Bellisario is being driven by the 4Q25 earnings outperformance and lower cash G&A expense guidance.

For 1Q26, Hilton said system-wide comparable RevPAR, on a currency neutral basis, is projected to increase between 1.0% and 2.0% compared to the first quarter of 2025. Adjusted EBITDA is projected to be between $875 million and $895 million.

Chris Nassetta, president and CEO of Hilton stated, “We delivered another quarter of strong bottom-line results, demonstrating the continued strength of our business model. As we look ahead to 2026, we are increasingly optimistic about the tailwinds building, including improving demand patterns, driven by broader macroeconomic growth and major global and domestic events, which, when paired with limited supply growth, should result in stronger RevPAR performance.”

Hilton opened 190 hotels in 4Q25, totaling 26,000 rooms, resulting in 21,300 net room additions. Notable openings included the Waldorf Astoria Shanghai Qiantan in China and over 10 Tapestry Collection hotels, which also saw nearly 20 signings in the quarter.

Hilton added 37,400 rooms to the development pipeline during the fourth quarter, and, as of December 31, 2025, its development pipeline totaled 3,703 hotels representing 520,500 rooms with almost half were under construction and more than half were located outside of the U.S.

Hilton CEO calls on conversions to keep up momentum in 2026

Full-year, fourth-quarter results reflected growth in Europe, Asia


Waldorf Astoria Shanghai Qiantan opened in October. Shanghai is the third city worldwide to have two Waldorf Astoria hotels. (Hilton)
https://www.costar.com/article/682699714/hilton-ceo-calls-on-conversions-to-keep-up-momentum-in-2026?



Buoyed by performance and pipeline growth from fourth quarter and full-year results, Hilton Hotels Corp. President and CEO Chris Nassetta is optimistic about what 2026 holds for the company.

On Hilton's fourth-quarter and full-year earnings call on Wednesday, Nassetta pointed to growth in Europe, the Middle East and Africa, and Asia-Pacific, as well as favorable calendar shifts and events like the World Cup slated for later this year.

"As we look to the year ahead, we feel optimistic that 2026 will be stronger than 2025," Nassetta said. "We believe this will be driven by continued strength in EMEA, improvement in APAC and an improvement in the U.S., driven by stronger economic conditions, major events, easier comps and continued limited supply for the full year."

Conversions and key money moves

Nassetta said on the call that conversions were a main component to growth in 2025, accounting for around 40% of room openings.

"Against this backdrop of continued owner demand for conversion-friendly brands, we have been evolving our brand portfolio and creating opportunities to build the next chapter in Hilton's growth," he said.

In January, the company launched its first apartment-style soft brand in collaboration with Placemakr, Apartment Collection by Hilton. Nassetta, without revealing any specific details, noted new brands to launch later this year that will continue Hilton's "conversion momentum."

Nassetta said he expects conversions to again make up 30% to 40% of Hilton's openings for 2026, which is historically higher than the 10-year average for the company.

"Conversions are going to be a bigger part of our future than they might have been on average over the last 10 years," he said.

Key money is another thing that Hilton has increased above average, but not any more than its competitors, Nassetta noted.

"We have been really disciplined, I'd say, about key money. I mean, if you look at the broader market, key money is definitely edged up. But if you look at our numbers, like rooms under construction, the percentage of deals that have key money is like 9% (and) hasn't really changed a lot."

"When it comes down to it, we think our brands perform better, and a little bit of key money versus a lot of market share, we think is a bad trade for most owners," he said.

Reasons for long-term optimism

Nassetta said he was "reasonably optimistic" about 2025 being a decent year, but sees 2026 and beyond as even more of an improvement.

"You have some macro forces and some micro forces that are converging in a really positive way," he said.

Investments into basic infrastructure reshoring and into artificial intelligence is a huge opportunity for the industry.

"We're at the beginning of one of the greatest productivity booms in American history with the whole AI complex," he said.

"My belief (in 2025) and now was that we will have economic growth picking up. Most importantly — because it impacts our business — it would be broader based economic growth. It would not be as much the K-economy (activity)," Nassetta continued.

For Hilton's own investment into AI, Nassetta declined to comment on any specific ongoing AI projects or partnerships, but admitted that Hilton is collaborating with the bigger AI companies.

"My belief is (AI) is a pathway to lower distribution costs broadly for our owner community if we're smart," he said.

By the numbers

In the fourth quarter, Hilton's net income was $298 million and comparable revenue per available room increased 0.5%, according to its news release. For the full year, the company reported a net income of $1.46 billion and a RevPAR increase of 0.4%. Adjusted EBITDA was $946 million for the fourth quarter and $3,725 million for the full year.

By the end of 2025, Hilton added 97,000 rooms in the full year, with 26,000 rooms added to the system in the fourth quarter. It's a net unit growth of 6.7% compared to Dec. 31, 2024.

Hilton grew its total development pipeline to 520,500 rooms as if Dec. 31, 2025, with the fourth-quarter addition of 37,400 new rooms for development. It's a 4% growth for the pipeline compared to Dec. 31, 2024.

"We continue to have more rooms under construction than any other hotel company, with approximately one in every five hotel rooms under construction globally slated to join the Hilton portfolio," said Kevin Jacobs, chief financial officer for Hilton.

The company repurchased 2.8 million shares of Hilton common stock during the fourth quarter, bringing total capital return, including dividends, to $792 million for the quarter and $3.3 billion for the full year.

For 2026, Hilton projects an increase of 1% to 2% on system-wide, comparable RevPAR and full-year net income between $1.98 billion and $2 billion. Net unit growth for 2026 is anticipated to range between 6% and 7%.

As of press time, Hilton's stock was trading at $323.70, up 20.28% year to date. The New York Stock Exchange composite was up 16.01% for the same period.


Growth is a mandate; here's how hotel executives are making it happen
Hospitality leaders target organic expansion, business transient evolution

Mary Beth Cutshall of Vision Hospitality Group, left, and Kathleen Hollis of First Hospitality speak on a panel about their roles as chief growth officers at the 2026 Americas Lodging Investment Summit. (Bryan Wroten)
https://www.costar.com/article/2122866444/growth-is-a-mandate-heres-how-hotel-executives-are-making-it-happen?



LOS ANGELES — Even if only by one or two properties a year, every hotel company has a goal to grow its footprint.

During the 2026 Americas Lodging Investment Summit, a panel with hotel chief growth officers and chief financial officers shared their approaches to their roles and how they view the current landscape.

Company strategy

Vision Hospitality Group continues to grow organically each year, said Mary Beth Cutshall, chief growth officer. When she was offered the job of chief growth officer, she was stepping into the role of someone leading the strategy for not just short-term growth, but decades-long growth.

And growth is never purely additive; it’s about determining which hotels a company identifies as legacy properties to hold on to, and which hotels might benefit the company best by being sold, she said. Along with that, it was necessary to establish what will be the next growth trajectory.

“How will we go about doing it? Because the deals were getting bigger, the checks were getting bigger, and the ambition was getting bigger,” she said. “So, it was also about having one person accountable and leading that short-term, mid-term and long-term strategy, strategic partnerships, institutional capital. How can we maximize the properties that we have from a revenue perspective?”

A chief growth officer is a bespoke role, independent to each individual company for their own individual needs, said Kathleen Hollis, chief growth officer at First Hospitality. The company has been around for more than 40 years as a hotel developer, investor and operator. For the first 20 years of its existence, it wasn’t in the third-party hotel management space, only developing and buying hotels while building its own management platform to support the real estate.

“With me coming on board, the mandate was to focus on growth in the third-party management space, to take what we've been able to do for our own owned hotels and share that acumen with other hotel investors and owners in this space,” she said.

Hollis said her day-to-day focus is growing third-party management contracts through three main avenues: new hotel development, hotel acquisitions and management changes.

“So really, at the end of the day, it boils down to the team's ability to convince sophisticated, smart hotel owners that First Hospitality can add value to the bottom line, either at an asset that the investor currently owns or is thinking of buying,” she said.

The executive team at Apple Hospitality REIT thinks about growth as being bigger than just a hotel deal, said Liz Perkins, chief financial officer and senior vice president. The hotel real estate investment trust has long-term goals, and while they want to grow their portfolio, they’re focused on being best-in-class asset managers and operators with their third-party management teams to add value that way.

“I'd say our entire executive team knows the marching orders of growth,” she said. “It's not just property count: it's earnings per share, and it's for our investors. You can do that in many, many ways.”

Everyone is working toward a common goal, and the whole team is focused how to drive incremental value better than the year before and continue growing, she said.

Assessing the environment

Following the massive demand shock from the pandemic, it’s pleasing to see how resilient the desire to travel is, Perkins said. Obstacles — some of which have been policy-driven — have chipped away at the periphery of travel for the U.S., but underlying occupancy is strong.

“Universally, we'd love to see more growth as we enter the year, given some of the demand impacts from last year regarding policy and things of that sort,” she said. “We’re optimistic that we’ll lack some of the disruption, particularly on the government business side of things, but we’ll have to see.”

With the country’s 250th anniversary coming up and the 2026 World Cup games, there’s a lot to be excited about from an incremental demand perspective, she said. Apple REIT saw leisure business increase last year.

“I think that bodes well for World Cup,” she said. While hoteliers with properties in cities hosting matches want significant bumps in international travel to the U.S., she said that a good outcome also will come from people traveling from within the U.S. to matches.

"I think we’re all encouraged that we can see a more positive year than we did last year,” she said.

Business transient today is different than it was pre-pandemic, Perkins said. There’s been a steady, slow return of this segment, but all the sectors are performing differently and returned differently. Tech may never be what it was before, but other areas have outperformed pre-COVID-19 levels.

First Hospitality, which has a portfolio with many hotels in the Midwest, had seen a 7% year-to-date increase in business transient travel at that point in January, Hollis said. That gives the executive team the conviction in the strength of the corporate traveler for the rest of the year. They’re even more excited about group, particularly corporate group.

Portfolio wide, group pace for 2026 is up 9% compared to where it was a year ago, she said.

“Group is looking strong across sectors and across markets, and we're trying to be really thoughtful and creative about how we play with groups to maximize revenue,” she said.

The company has focused on pattern management, Hollis said. In markets where business travel is strong on Tuesdays and Wednesdays, it shifts its groups to Monday and Thursday. Some groups are constrained by the rates they’re able to pay, but there’s also times when they can get creative with food and beverage minimums and packages, finding a way to maximize holistic revenue rather than being totally focused on group.

“I think, as a RevPAR growth driver this year, group will play an important part in our portfolio,” she said.

When evaluating the current transaction market, Cutshall said her company isn’t seeing a lot of exciting options.

“To be frank, we’re not really interested in properties that are a little long in the tooth, that are aging,” she said.

It’s one thing if a property hasn’t been operated well or needs a renovation or brand repositioning, she said. It’s staying away from the older properties.




DUHC&S | Strategic Hospitality Consulting & Advisory

We transform hospitality and tourism businesses through strategic solutionsoperational efficiency, and comprehensive renovation. With over  40 years of experience  working with brands like Hilton, Hyatt, Sheraton, and Sonesta, we enhance asset value and profitability through:

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