What *Exactly* Are Your Rights at U.S. Airports Right Now?
What *Exactly* Are Your Rights at U.S. Airports Right Now?
T.Vyc/Shutterstock
https://www.fodors.com/news/news/what-are-your-rights-at-u-s-airports-right-now
Not knowing your rights at the airport can needlessly turn a small issue into a major disruption — fast.
Travelers typically do not contact me for help in real-time. But on Valentine’s Day this year, I received a panicked call from an American Airlines passenger. Scott and his girlfriend were supposed to be on their way to sunny Florida for a quick winter getaway. Instead, the local sheriff had just escorted them out of the Albany airport at the request of the airline’s security team.
The couple was outraged by the turn of events and wanted to know what their rights were at that moment. Their goal was to expose American Airlines for what they perceived had been “illegally” done to them. They also wanted to know how much they could ask for as compensation for the misdeeds of the airport crew.
However, a different picture emerged as Scott relayed what had led to their current unexpected predicament.
An Example: An Overbooked Flight
It was President’s Day weekend, and flights to Florida from the mid-sized airport were limited and fully booked. Some were even overbooked, meaning the airlines sold more tickets than available seats.
When the couple arrived at the check-in counter that morning, an AA representative had given them unsettling news. Although they had booked their tickets months early, neither had a guaranteed seat assignment on the flight. As a result, the employee was unable to issue boarding passes for the confused duo. Instead, she checked their bags and assured them that gate agents would fix the problem.
At the gate, the couple discovered that their flight was one of those that was overbooked.
“There was chaos,” Scott told me. “My girlfriend and I asked the agent about our boarding passes. She wasn’t friendly and told us to sit down and wait for 20 minutes.”
The couple watched as gate agents crowded around their computers and commented to one another about the seating chart. Then the announcements asking for volunteers to be bumped began.
“We had no intention of giving up our seats,” Scott explained. “It was a short trip to see my mom. We were on a tight schedule.”
Unfortunately, the decision to be bumped from the flight was not theirs to make. They had not checked in from home and were some of the last passengers to check in at the airport. That put them both at the top of the list for potential bumping.
Eventually, Scott overheard the original agent tell her coworker to pull his girlfriend’s bag from the aircraft. Instantly, he sprang to his feet and demanded an explanation. The employee told him that the flight was completely full and some passengers were being involuntarily bumped.
But that wasn’t the worst news. Although American Airlines would move Scott’s partner to a replacement flight, it wouldn’t be for days. But she would receive compensation and hotel accommodations for her trouble.
That’s when things got dicey. Scott, who describes himself as a mild-mannered, friendly guy, lost his cool—as did his girlfriend.
They demanded to know the selection process for bumping and asked that some other passenger be chosen. The agent repeatedly told them to leave the desk area and allow her to do her job. She handed Scott’s girlfriend information about her rights as a passenger who had been involuntarily denied boarding.
“The form was filled with legalese, but they refused to give me the reason she was picked,” Scott recalled. “Then they admitted that they oversold the flight. That’s illegal!”
Because Scott was convinced that what was happening was illegal, he continued to push the agent for an explanation. Then an American Airlines supervisor appeared at the gate.
“We thought he was there to fix a situation that was totally out of control,” Scott said. “People all around us couldn’t believe how we were being treated. I believe this rogue agent had targeted us for some reason, and I was hoping the supervisor would help.”
Other passengers began to take notice of the ruckus, and Scott says those passengers became concerned that they would be bumped, too. But then Scott did something that infuriated the gate agents and seemed to have sealed his fate for that day.
In an effort to get more information, Scott positioned himself so he could see the agents’ computer screens. Then he lifted his phone and aimed the camera at the computers and employees.
“I didn’t really take any photos or video,” Scott recalled. “I was just aiming my phone and trying to get it to focus. But they called security on me.”
When the security team arrived, they explained that, because of his behavior, American Airlines had canceled his ticket entirely.
The now ticketless couple was instructed to leave the airside area of the airport immediately. When they didn’t, the local sheriff was called. He made sure the denied-boarding duo did as the airline requested.
That’s when I heard from Scott.
And I had the unfortunate task of correcting the couple’s misunderstanding of involuntary bumping, a process that is entirely legal under the U.S. Department of Transportation’s rules. I’ll tell you the end of this couple’s story in a moment.
First, here’s what you need to know about passenger rights at airports in the United States. If you familiarize yourself with these situations, you won’t end up attempting to fight battles that you can’t win.
Simone Hogan/ShutterstockYou Have Rights if You’re Bumped
The good news for passengers in the United States is that getting involuntarily denied boarding a flight is rare. That’s because the Department of Transportation requires airlines to provide substantial compensation for travelers who are bumped against their will. So before the gate agents start removing people from an overbooked flight, they will make every effort to get volunteers.
Only if there are no volunteers or not enough, will the agents start to select passengers for involuntary bumping. That process is not entirely transparent. However, industry insiders agree on a few things that increase a traveler’s chance of being picked.
– Flying on basic economy or award tickets
– Not belonging to the airline’s loyalty program
– Failing to check in prior to arriving at the airport
– Being one of the last to check in for the flight
– Flying solo
Remember, if an airline representative informs you that you’re bumped from a flight, the decision has already been made. No amount of arguing or begging will change that part of the situation, but you do have rights.
The airline must put you on the next available flight on its fleet. You can ask, but it is not standard practice for airlines to put displaced passengers on competing carriers.
If you choose to cancel your trip, the airline must refund your ticket: The refund must be processed promptly (within 7 days).
The airline owes you compensation for the involuntary bump: Whether you take the replacement flight or cancel altogether, the airline owes you compensation for the involuntary bump. That compensation is paid at the following rates:
1. 200% of the one-way fare of the ticket if you’re bumped and you land at your destination one to two hours past your originally scheduled arrival time for domestic flights. For international flights, the window is one to four hours. There is currently a cap of $1,075 for this compensation.
2. 400% of the one-way fare of the ticket for domestic flights if you land in excess of two hours past your original arrival time. For international flights, arrival times that are beyond a four-hour delay are eligible for this compensation level, which currently has a $2,150 cap.
One final note, these compensations do not apply if you are denied boarding for any other reason other than an involuntary bump. That means if you try to check in after the cut-off, show up to the gate too late, or get kicked off the flight for disruptive behavior, you’re out of luck.
You Have Rights Concerning Carry-On and Checked Baggage
Your fare rules will tell you exactly how much baggage you can bring with you, both carry-on and checked. Keep in mind that some fares, especially those on budget airlines, may come with zero baggage allowances—including no carry-ons. It’s crucial that you check the fare rules of your ticket before you buy it. If you’re not careful, you could book a flight that on the surface looks like a good deal, but once you add the seat and baggage fees, your à la carte ticket may end up costing more than the bundle.
If you’re wondering what you can and can’t bring in your luggage or onboard, you can review the airline’s contract of carriage, sometimes called the customer service plan. These are typically found in the footer of the carrier’s website.
Another great resource for you to make certain you won’t run afoul of FAA or airport rules is Ask TSA. This tool allows travelers to send photos and questions via text, through Facebook Messenger, or on X to ask about specific items. The best thing about that service is that you’ll create a paper trail that you’ll have to support your case if there’s a question at the airport. You can also start your research on this TSA page that explains things you can and can’t bring with you on a flight.
You Can Travel Domestically Without a Real ID
Last May, Real ID became the entry-level identification for passengers to fly domestically. However, although this rule has been a decade in the making, a percentage of Americans still do not have a form of Real ID.
So you might be wondering if all those people have suddenly lost their ability to travel by air. The answer is yes… and no. U.S. citizens who do not have any form of Real ID can still fly domestically—for a price. TSA ConfirmID is a program that allows travelers without a Real ID to receive pre-approval prior to airport arrival. The service costs $45, and it’s important to note that TSA informs applicants that there is no guarantee of approval.
Since most folks who don’t have a Real ID have skipped it because of the cost, the $45 price tag for TSA ConfirmID encourages travelers to take the plunge and get their driver’s licenses upgraded.
If you’re unsure if you have a Real ID Driver’s License, look for a star in the upper right corner. If you’ve got one, then you have a Real ID. If you’re a resident of one of the five U.S. states that issue Enhanced ID driver’s licenses (Michigan, Vermont, New York, Washington, and Minnesota), you might have one. Enhanced IDs have a U.S. flag on the face. These driver’s licenses function like a passport card and can be used to fly domestically and to cross North American land borders.
Bonus: Because an Enhanced ID confirms both residency and citizenship, cruise passengers can use them to take most closed-loop cruises (sailings that begin and end in the same U.S. port).
MattGush/iStockYou Aren’t Required to Let TSA Take Your Photo
In the last several years, you may have noticed an increase in the number of facial recognition security checkpoints at airports. Some travelers have objected to this practice, and many have wondered what happens if a passenger refuses.
The reality is that, at least in the United States, it is your right to decide whether you want to participate in TSA’s Facial Comparison Technology rolling out at airports across the country. If you decline, TSA says you will not be penalized or held up at security. But you will need to have your identity verified by “alternative means.” I haven’t tried it, but I would recommend that if you intend to refuse that photograph, you should arrive a little earlier than usual.
One note about the FCT: according to the TSA, those photos are (in most cases) not saved. They are typically only used to compare your face to the one on the ID you are traveling with.
Your Rights to a Free Hotel, Food, or Other Compensation After a Delayed or Canceled Flight
The United States lags far behind most countries in terms of airline passenger protections and compensation rules. A couple of years back, it looked like the U.S. might finally have the same compensation rules European air passengers have enjoyed for decades. Unfortunately, that plan went out with the past administration.
Unfortunately, not everyone got the message that the plan was scrapped. As a result, many airline passengers are under the misconception that canceled and delayed flights are eligible for cash compensation in the U.S. today. That’s not true, and except under extreme circumstances, most airline passengers are owed absolutely nothing, no matter how long their flights are delayed. As per the DOT, canceled flights lead only to refunds of the fare or a transfer to the next available flight on the airline’s fleet.
Beyond the lack of compensation for delayed or canceled flights, the U.S. doesn’t even have a federal requirement for airlines to provide basic care to their stranded passengers.
The good news is that the past DOT administration worked to hammer out voluntary agreements with all the major airlines. Nearly all promised to provide basic duty of care to their passengers who experience cancellations and lengthy delays that stretch beyond six hours. But there was one caveat. This pledge was only valid if the flight disruption was a result of something the airline could control. And that’s where things get tricky, since airlines are not always transparent about why your flight is canceled or delayed.
You can check the Airline Cancellation and Delay Dashboard on the DOT’s website to see which airlines voluntarily agreed to this plan and which ones did not.
Alexander Shapovalov/iStockYour Right to an Automatic Refund
At the end of October 2024, the DOT made some changes that altered airline U.S. passenger rights in a good way. Prior to that date, the DOT required airlines to allow passengers to cancel their flight for a refund during a significant delay. The problem was that the DOT never defined what a “significant delay” was. It comes as no surprise that the airlines had a very different definition from that of passengers. Today, the rules say that a passenger may cancel their plans for a full refund after a three-hour delay of a domestic flight and a six-hour delay of an international flight.
Not only that, but the refund must be automatic at the passenger’s request, and it must be processed within seven days.
The Happy-ish Ending to the Overbooked Flight Example
That brings us back to Scott and his girlfriend. After we spoke and the heat of the moment at the gate was over, the couple went back into the airport. They booked another flight on a different carrier and barely skipped a beat. They made it to Florida within hours of their originally scheduled flight.
However, they had a bigger problem because I know from experience mediating thousands of cases over the years that many cruise lines and airlines have very little tolerance for public misbehavior. “Disobeying” crew, being rude or aggressive to employees, and many less egregious actions can earn a passenger a space on the banished list. Since American Airlines had ejected Scott from the flight with no refund and a crew member told him he would be banned, I suspected he was on the Do Not Fly list.
I reached out to my executive contact at American Airlines to find out. Soon, there was a little more good news for the couple. Neither Scott nor his girlfriend would be banned for this misunderstanding.
They still find it hard to believe that passengers can book and pay for a flight months in advance only to be unceremoniously booted from it at the airport.
“This caused us a lot of stress, embarrassment, and money,” Scott says. “Even if it isn’t, overbooking should be illegal.”
Consumer sentiment is at record lows. Why are hoteliers so optimistic?
https://hotelsmag.com/news/consumer-sentiment-is-at-record-lows-why-are-hoteliers-so-optimistic/
by David Eisen
NEW YORK — Consumer sentiment fell for the third straight month in May, according to the University of Michigan Surveys of Consumers. Sentiment is now just below the previous historical trough seen in June 2022, as high prices at the pump weigh on American households. But despite the unease and worry, hotel executives, here at the NYU IHIF conference at the Marriott Marquis, continued to strike a buoyant chord that was supported by prognosticators who raised forecasts on the strength of travel.
“We are at the lowest consumer sentiment, inflation is still high, but there appears to be a decoupling of how people feel and how they act and how they spend,” said Adam Sack, president of Tourism Economics.
The U.S. Consumer Price Index (CPI) increased by 0.6% in April 2026 and rose 3.8% year-over-year.
Still, CoStar revised its forecast up, “a lot,” said Jan Freitag, national director of hospitality analytics for CoStar Group. It now forecasts revenue per available room (RevPAR) up 2.8% year-over-year, led by average daily rate growth of 2%. “Supply is not a big issue,” Freitag said, with only a trickle of new ground-up hotel development due to variables including stubbornly high interest rates and high cost of construction. Both have conspired to stymie new development as more brands grow through conversion opportunities of existing assets. The good news is that hotel demand has outweighed new hotel supply at around a 1x clip.
“Luxury,” he continued, “continues to win,” as the so-called K-shaped economy proves to be holding up with the affluent continuing to spend heavy on travel. “There is no price resistance at the high end.” CoStar forecasts luxury RevPAR to be up 5.3% YOY in 2026.
In recent days, hoteliers say they are recognizing a thaw in travel toward the center of the chain scales, a sentiment shared by Freitag. “There is widespread demand growth for the middle of the chain scales, a reversal from last year,” he said.
The data panel at NYU IHIF included Jan Freitag, national director of hospitality analytics for CoStar Group (second from left) and beside him, Michael Grove, CEO of HotStats.
An Expense Vice
Some are a bit more leery, especially hotel owners who continue to be squeezed by line-item expenses that have made it challenging to record monthly profits. Last year was particularly tough: Gross operating profit per available room, or GOPPAR, was negative in 2025, according to CoStar, but it should swing back to positive in 2026, if CoStar is right. “The level of flow through has helped margins,” offered Michael Grove, CEO of HotStats, a profitability benchmarking firm. “F&B has been strong as has conference and events, wellness and golf. Guest spend on property has offset some costs.”
The benchmarkers aren’t the only ones sanguine over the prospects of travel and hospitality, including hotel owners and operators, but they still see warning signs flashing. “We came into the year with momentum after a Q4 pick up in deal volumes,” said Emily Feenet, VP of capital markets and transactions for Noble Investment Group. “There was positivity around 2026. Then ICE, then war in the Middle East. There is a lot of noise in the macro.”
As Michael Bluhm, managing director, global head of real estate, gaming, and lodging at Jefferies, sees it, capital continues to chase the sector. “The drive for experiences has never been bigger. Capital formation continues around the space.” He cited recent examples of M&A, including Tilman Fertitta’s nearly $30-billion bid to acquire Caesars Entertainment in cash and assumption of debt, and Barry Diller’s $18-billion play for MGM Resorts. “There is a momentum shift around capital and willingness to take risk. These are big bets,” he said.
The capital markets panel, from left: moderator Jeffrey Horwitz of Proskauer; Michael Bluhm of Jefferies; Emily Feeney of Noble Investment; and Jeff Stulmaker of KHP Capital.
CEO Cheer
Travel momentum carrying through 2026 was supposed to reach apogee during FIFA World Cup, but as the AHLA recently wrote, World Cup demand has not materialized into strong hotel bookings: Eighty percent of hoteliers across all 11 U.S. host cities report bookings below initial forecasts, with visa barriers and geopolitical concerns suppressing international demand in 65-70% of markets. Block cancellations and rising costs are also identified as key drivers of softened demand.
Not even a red card can sap the enthusiasm and optimism out of a hotel company CEO. “We are in a good mood,” declared Chris Nassetta, president & CEO of Hilton. He, too, referenced the K-shape economy as a driver of travel success, but over the last several weeks, Nassetta has been championing what he calls the C-shaped economy, or a convergence economy, where mid- and lower-tier hotels make a comeback on the backs of those segments’ cohort travelers. “It is shifting,” he said, a trend that began in Q4 of last year and has carried over, driven by a business-friendly and tax-friendly environment, he posited.
For Hyatt Hotels Corp., a company with a much smaller footprint than the likes of Marriott International or Hilton, but whose portfolio skews higher end, strong leisure travel has guided it through 2026, its president & CEO, Mark Hoplamazian, said. He remains cautious still over war in the Middle East and its effects even after or if it ends soon and the restart of oil and liquified natural gas flow.
In a diverse but interconnected world, evading trouble altogether is not probable. “If you have a globally diversified business, every year there is going to be something,” said Elie Maalouf, president & CEO of IHG Hotels & Resorts. “But if you have a diverse business, you can more readily absorb and move on. It covers for significant bumps like in the Middle East,” which accounts for still a small percentage of IHG’s hotels.
The CEO panel, from left: moderator Sara Eisen of CNBC; Chris Nassetta, president & CEO, Hilton; Mark Hoplamazian; president & CEO, Hyatt; Sebastien Bazin, chairman & CEO, Accor; Elie Maalouf, CEO, IHG Hotels & Resorts.
Sebastien Bazin, who recently announced he will be departing Accor as chairman & CEO in 2028, is equally cognizant of the global pitfalls that endure for a global hospitality company. “Every year there is something not going our way,” he said. “We need to adapt.” Bazin noted that as travel to the Middle East and Dubai has been down for Accor’s hotels, it is seeing a shift to countries such as Morocco and Egypt. “It shows the resiliency of the traveler,” he said.
Travel adaptation is also showing up in Hilton’s hotels, Nassetta said. Though he recognizes the struggle for many at the gas pump, where the national average for a gallon of gas is currently $4.26, according to AAA, it is not stopping spending altogether, just changing spending habits. And despite higher gas prices, Nassetta shared that 70% of Hilton’s business in the U.S. is of the drive-to variety, something that has been trending consistently for several years post-COVID, a Hilton spokesperson said.
One thing hotel CEOs agree on is where hotel investment and development is migrating—eastward, especially India. While Accor’s Bazin said he expected India to be the largest market by 2045—“bigger than China,” in fact—others were a bit less bullish on the timeline, but equally optimistic over the state of the country. “It’s all happening there,” said Nassetta, pointing to a spate of infrastructure improvements that include airports, railways, and highways. “There is a significant amount of inbound money interested in investing there,” he added.
India is already in the throes of a massive wave of aviation expansion, aiming to add 50 new airports over the next five years as part of its goal to reach up to 400 by 2047, up from its current count of 163.
No panel discussion is complete without a conversation on artificial intelligence. Bazin made the grim declaration that 40% of his corporate jobs will be replaced by AI—2,000 people altogether, he noted. “I need to warn them: What you do today, you won’t be doing 18 months from now,” he said. “You can’t fight against it.”
Hoplamazian said that AI has already made impactful inroads at the property level. “Administrative stuff should be automated,” he said, offering that it frees up time for staff to better engage with guests. “That’s powerful. AI should amplify humanity,” he said.
Escape America’s Brutal Heatwaves at These 10 Surprisingly Cool National Parks
Greg Meland/Shutterstock
https://www.fodors.com/news/photos/10-national-parks-to-escape-summer-heatwaves-in-the-u-s
Even in the sweltering days of July and August, these national parks offer a respite from the heat that will beat a day spent indoors by the AC.
As the world continues to heat up due to climate change, more and more of us are looking for natural spaces where we can cool off from the sun’s heat. National parks are some of the best places to take a break from sitting in air conditioning during the worst of summer, but not all of them offer respite from baking temperatures. Whether you are looking to enjoy an alpine lake or take a hike without worrying about heat exhaustion, there are some national parks that provide outdoor activities without the burn.
PHOTO: GRANT CHESIN/ISTOCK
1 OF 10
Rocky Mountain National Park
Rocky Mountain’s elevation means that the weather often stays cooler during the high summer months than in other areas of the country. Winding your way up Trail Ridge Road, it is rare that you won’t catch a cool breeze at 12,183 feet. Many hikes also include alpine lakes that remain around 60 degrees even in July and August, though you will need to swim with caution and make sure you have a chance to warm up quickly afterward.
PHOTO: GALYNA ANDRUSHKO/SHUTTERSTOCK
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Kenai Fjords National Park
Frigid winds from the Harding Icefield, which covers 51 percent of the park, maintain a pleasant temperature even through the height of summer. Most of the park’s activities are water-based, and it’s not uncommon to spot humpback whales feeding in the glacier-fed ocean on a tour. Still feeling warm? Consider a kayak tour that will take you right through the stunning Resurrection Bay.
PHOTO: 4NADIA/ISTOCK
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Crater Lake National Park
As the heart of the park, the deepest lake in the United States boasts some chilly waters. While the Cleetwood Cove Trail leading to the main swimming area is currently closed for rehabilitation, hikes around the lake are often cooler because they are close to the snow-fed water. Even during the summer months, temperatures rarely rise above the high sixties.
PHOTO: GUMMYBONE/ISTOCK
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North Cascades National Park
Another Washington gem, North Cascades National Park, offers lakes, higher elevations, and hiking trails with plenty of tree cover providing shade. It is also one of the least-visited national parks, which means that you are likely to experience plenty of solitude, whether you choose to spend time on the water or on the trail. Just be warned that if you plan to take a dip in the blindingly turquoise Diablo Lake, you will be facing brutal temperatures of fifty degrees or lower, even during the hotter months of July and August.
PHOTO: SCOTT KLEIN/SHUTTERSTOCK
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Voyageurs National Park
Located in the very northwestern corner of Minnesota, Voyageurs National Park includes 218,000 acres of streams, lakes, and forests ideal for cooling off when the heat starts to turn up. Camping, kayaking, and fishing are some of the most common activities you can find here. The park also has several affiliated businesses that offer guided camping and paddling trips so visitors can reach the coolest areas where they can set up their tent, cast a line, and catch a breeze.
PHOTO: MARTINA BIRNBAUM/SHUTTERSTOCK
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Denali National Park
Alaska is the ideal state to visit once summer starts ramping up. Not only is it the farthest north, but it also has the highest concentration of glaciers, estimated at 100,000. And no trip to the Last Frontier is complete without a visit to “The Great One.” Denali’s temps rarely rise above the sixties in the summer–perfect for taking on the trail. Wildlife is out and about, and with over 20 hours of daylight, you’ll have plenty of time to raft on the Nenana River or take a flightseeing trip over the mountain itself.
PHOTO: KANONSKY/ISTOCK
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Glacier National Park
While the average summer temperature rises every year and the glaciers are diminishing at a rapid rate, Montana’s Glacier National Park still remains cool close to the frigid Lake McDonald and on the trails with tree cover. At Logan Pass, the park’s highest point at 6,646 feet, it can be nearly 15 degrees cooler than at lower elevations, though sun protection is still a must. Hot after a long day of hiking? Glacier has a documented 762 lakes where you can take a dip.
PHOTO: NPS/D. LEHLE
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Grand Teton National Park
The compact-but-stunning Grand Teton is slightly warmer than what you will find farther north, but with a number of alpine lakes and water-based activities, there are a variety of activities available to help you cool off. Families will love the Taggart Lake hike–at 4.8 miles, minimal elevation gain, and the chance to see one of the park’s most beloved lakes, it is a highlight. Camping is also delightful here in the summer as temperatures during the night lower into the forties.
PHOTO: SANYA KUSHAK/ISTOCK
9 OF 10
Isle Royale National Park
With over 400 islands to explore in one of the nation’s most remote national parks, Isle Royale in Michigan requires making the journey across the expansive Lake Superior. As a favorite park among backpackers, its location in the north of the United States, as well as its proximity to cool waters, makes it an excellent overnight destination for outdoor enthusiasts who don’t mind a little bit of prep. If you own a boat, you can also dock and camp with a permit, and the fishing is renowned for being some of the best in the Lower 48–over 40 species of fish call Isle Royale home.
PHOTO: BLUE BARRON PHOTO/SHUTTERSTOCK
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Gates of the Arctic National Park
Gates of the Arctic is one of the most difficult national parks to reach, but because it is located entirely within the Arctic Circle, you will not have to worry about hot weather. The only way to visit is by taking a bush plane or hiking in, and it’s not uncommon to be entirely on your own during your time exploring. Advanced navigation and bushcraft are required to spend time here since there are no permanent facilities, signs, or designated trails. However, if you plan on spending time in a spot virtually untouched by humans or heat, this is the park to do so.
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